YayMow support

Contact support

Contact YayMow support at support@yaymow.com.

Please include your device type, operating-system version, app version, and a short description of the problem you are seeing.

First-step troubleshooting

• Make sure your phone has an internet connection.
• Reopen YayMow and try refreshing Today, Timeline, or Forecast.
• Check whether location permission is allowed for the app.
• Check whether device location services are turned on.
• Confirm the issue is still happening after reopening the app.

If location is unavailable

YayMow uses foreground location access to prepare local mowing guidance. If location permission was denied, try the in-app retry option first. If permission was denied permanently, open your device settings and allow location access for YayMow.

If weather is temporarily unavailable

Network issues, location issues, or forecast-service problems can keep weather from updating. If that happens, try the visible Retry or refresh control again after the connection is stable.

If the outage appears temporary, give the service a little time and try again later. If the issue continues, email support with the details listed below.

What to include in a support request

• device type
• operating-system version
• app version
• what screen you were using
• what you expected to happen
• what actually happened
• general location or ZIP code only when relevant

What not to send

• passwords
• payment details
• screenshots that expose sensitive personal information
• precise coordinates unless you decide they are necessary to explain the issue
• any personal information that is not needed for support

Privacy and data source information

Privacy details are available on the Privacy page. Weather-provider attribution and forecast limitations are available on the Weather Attribution page.

For privacy questions specifically, use privacy@yaymow.com.